Question 1

Do you charge any fees for credit card payments?

Accepted Answer

We do not charge fees of any kind. If you paid more than the order amount, Please consult your credit card provider for more information.

Question 2

What should I do if my products arrived damaged?

Accepted Answer

If your item was damaged during shipping, please supply the “Proof of Damage” photos of the broken product, We will usually send a replacement Free as soon as the problem is confirmed.

Question 3

What are the “International Charges”?

Accepted Answer

A foreign transaction fee is a fee charged by a credit card issuer or bank for every transaction made in a country outside of the U.S. Fees vary depending on the credit card or bank’s terms and conditions but usually fall between 0% and 5% of the purchase amount. Please Check the ratio with your Credit Card issued bank.

Question 4

Why there is no tax?

Accepted Answer

Because our company is registered in Hong Kong, for more details please visit About Us.

Question 5

Do you support shipping out of America?

Accepted Answer

No, We support shipping to the U.S. only (NOT including Hawaii, Alaska, Puerto Rico, and No mailbox address).

Question 6

How long can I get the product?

Accepted Answer

Normally, It needs 1-2 weeks. If you want to know the exact arrival date, please call FedEx/UPS(we will send you the tracking number, and you also check our “Order Track” page) : FedEx: 800-463-3339, UPS: 800-742-5877.

Question 7

Is your shipping fee free?

Accepted Answer

Yes.

Question 8

Where can I track my order?

Accepted Answer

You can follow your order both during processing and after it has left our warehouse.
Processing: You can check the status on the “My Orders” page in your account.
Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website on which you can trace your order. Tracking information is also available on our Track Order page.

Question 9

Why did the payment fail?

Accepted Answer

As mentioned above, our company is registered in Hong Kong(HK) and uses the HK bank’s payment gate, Suggest: (1) Contact your Bank, Statement you authorize this transaction, and Removal of restrictions on online transactions, Overseas transactions, etc.  (2) Try using Klarna, if failed, contact the support team by phone at (844) 552-7621.

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Frequently Asked Questions

General & Service

Do you charge any fees for credit card payments?

What should I do if my products arrived damaged?

What are the “International Charges”?

Why there is no tax?

Product & Shipping

Do you support shipping out of America?

How long can I get the product?

Is your shipping fee free?

Where can I track my order?

Why did the payment fail?

Newsletter

General & Service

Do you charge any fees for credit card payments?

What should I do if my products arrived damaged?

What are the “International Charges”?

Why there is no tax?

Product & Shipping

Do you support shipping out of America?

How long can I get the product?

Is your shipping fee free?

Where can I track my order?

Why did the payment fail?

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