Refunds & Returns Policy

Order Cancellation

We strive to process orders as quickly as possible. If you need to cancel your order, please note the following conditions:

  • Before Shipment: If you request a cancellation before the shipment, but your order has not yet been processed for dispatch, a 5% transaction management fee will be deducted from your refund.
  • After shipment: Cancellation is no longer possible – please follow our return procedure once you receive the item.

To cancel, please email us at support@toddlerfriend.com with your order number and subject line “CANCELLATION”. We will confirm within 12 business hours.

30‑Day Return Window

We offer a 30‑day return period from the date of delivery. If you are not satisfied with your purchase, you may request a return within this timeframe.

Return Conditions

  • Return requests must be submitted within 30 days of receipt.
  • Items must be in original packaging with all accessories, unused (except for defective products).
  • Returns due to personal preference (e.g., style, color, size) will not be refunded.
  • Certain products (e.g., custom‑made or hygiene‑related items) may not be returnable – please check the product page for details.
  • A receipt or proof of purchase is required to complete your return.

Return Fees

  • Customers are responsible for return shipping costs.
  • A restocking fee of 20% of the item’s transaction price will be deducted from the refund.
  • For returns due to personal preference or sizing issues (Buyer’s Remorse), the customer is fully responsible for all return shipping costs. The original shipping cost is non-refundable.

Note: If the return is due to a quality issue or an incorrect item sent by us, these fees will be waived – please contact customer service first.

Return Process

  1. Contact our support team at support@toddlerfriend.com to obtain a Return Merchandise Authorization (RMA) number and confirm the correct return address.
  2. Pack the item securely with all original packaging and accessories, and ship it to the address below.
  3. Provide us with the tracking number once shipped.

Return Address

Attn: Hong Qin
Address: 850 Douglas Hills Rd Suite 100, Lithia Springs, GA 30122
Phone: 909-684-5168

Refund Processing

We will inspect the returned item and process the refund within 5 business days of receipt. Refunds will be issued to the original payment method, and the actual credit time depends on your bank or payment provider.

Reshipment

If your product arrives broken or the package is missing, please contact our support team at support@toddlerfriend.com and provide clear photo evidence of the damaged product or packaging. We will arrange a reshipment at no additional cost.

Exchanges

For exchanges, please contact our support team at support@toddlerfriend.com and provide proof of damage (e.g., photos or videos of the issue).

  • Standard exchanges (due to product defects or incorrect items) are free of charge.
  • Special exchanges (e.g., due to customer preference or ordering errors) may involve additional fees, which will be calculated based on actual shipping and handling costs. We will confirm any applicable charges with you before proceeding.

Non-Refundable Situations

We do not issue refunds in the following cases:

  • Your order does not arrive due to factors within your control (e.g., providing an incorrect shipping address).
  • Your order does not arrive due to exceptional circumstances outside our control (e.g., not cleared by customs, delayed by a natural disaster).
  • You do not like the product (style, color, size, etc.).

Last Updated: September 7, 2026